SHIPPING FAQ

Where do we ship our merchandise? 

Cre8tive Unicorn currently ships merchandise anywhere throughout Canada and the United States. Our goal is to expand our shipping coverage area in the future. If there is some place out of our region you would like us to ship please send us an email and we will do our best to make it happen!

How much does shipping cost within Canada and the United States? 

Greeting Cards:

Standard shipping is $2.00 dollars within Canada and 3.50 the United States, this does not include tracking. Express shipping in available in the GTA for $15.00.                                        

Pillow Covers, Blankets, and Pillow Inserts:

Shipping is calculated at checkout based on the size and weight of your purchase.  The type of shipping you choose will also impact the cost of shipping.          

How long does it take to ship my purchase?                                              

Cre8tive Unicorn will ship your purchase out within 3 - 5 business days. Our aim is to send it out as soon as possible.  We unfortunately have no control over how long the postal company will take to deliver your parcel once in transit but will let you know when it's on route.

Does Cre8tive Unicorn cover shipping costs on returns or exchanges?         

Cre8tive Unicorn does not cover shipping on any returns or exchanges.  The customer is responsible for covering the cost of shipping when returning or exchanging an eligible item.

 

My package arrived damaged, what are my options?                                 

Please contact Cre8tive Unicorn at info@Cre8tiveUnicorn.com within 48 hours of delivery to report your issue and we will determine next steps from there.

 

Am I able to check the status of my purchase once it’s been ordered?               

Yes, providing your shipping option includes tracking, a tracking number will be emailed to you once your parcel has been shipped. 

More questions? Email us at info@Cre8tiveUnicorn.com